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FAQs and Policies - 2021

What precautions are you taking for COVID-19?
To accommodate the CDC recommendations for social distancing we set up an outside rental station next door to the store. We will have excellent signage to assist you and expect the process to flow smoothly thanks to separation from the store. Masks are required during pick-up; our staff will have them on and we ask that you do the same. 

Where do we park?
Please park in the lot in front of H&R Block. The current rental pick-up/drop-off area is located in the sales area of Latitude 45.

Do you offer reservations?
This year we are requiring reservations for all bike rentals. We provide an excellent online system to take your reservation. If you need any assistance please call us at 231-373-3510 | Tue-Sat 9:30am-5pm. 

Where should we ride?
Most people who rent from us choose to ride the Little Traverse Wheelway. Popular destinations include Charlevoix, Bay Harbor, East Park, Waterfront Park, Petoskey State Park, and Harbor Springs. Note: Due to erosion damage the trail is currently closed between Magnus Park and East Park. 

How close are you to the Little Traverse Wheelway?
Our shop is less than 2 minutes away from the Wheelway. The distance is roughly 0.2 miles downhill and takes you to the wheelway in Bayfront Park. The route is very safe and travels along two quiet back streets.

Can I reserve a bike for less than a full day?
Unfortunately, we are unable to offer reservations for shorter times. By doing this we can guarantee your bikes are available when you reserve them. 

Can I get a discount for longer rental periods?
Yes, our longer rental periods come at lower per day prices. Entering your desired dates and bikes into the reservation system is the easiest way to see our pricing. 

Where can I park my car while I’m out riding?
We prefer that you park your car in our rental parking lot next to the store (in front of H&R Block). If you are coming from the south it is just before our shop.

Do you deliver bikes?
Unfortunately we are not delivering bikes this year. 

Can I return my bike after your store is closed?
No, our rental shop is open Tuesday - Saturday, 9:30am to 5pm; bikes must be returned before the rental shop closes. We are closed Sunday and Monday, rentals cannot be picked up or dropped off on those days, but may be rented through them (ex, Sat - Tue). 

What kinds of bikes do you rent?
We offer the largest variety of rental bikes in the area. We have hybrid, fitness, mountain, youth and kids, and road bikes in every size. By far our most popular rentals are our hybrid bikes which are ideal for cruising the wheelway. We also offer premium carbon road bikes and mountain bikes for the avid cyclist on vacation without their trusty steed.

Do you rent kids bikes, trailers, or tag-alongs?
We have all of the above! Many visitors choose to rent from us because we can outfit the whole family.

Do you rent helmets and locks?
We provide helmets and locks for free with any bike rental.

Do you rent bicycle racks for cars?
At this time we do not have bike carriers available for rental.

Do you rent tandem bicycles?
We no longer have tandem bicycles for rent.

What if I get a flat tire or have a mechanical problem?
We have had zero issues with flats or mechanical problems. This is the result of utilizing high-quality, durable bikes for our rental fleet and performing regular checks on our rental bikes throughout the peak season. Additionally, we visually inspect your bikes before sending you on your way. We have flat repair kits and multi-tools available for riders who have mechanical aptitude and want to be extra prepared. Should something happen you can always call 231-373-3510 and we will do our best to assist you. 

What if I want to cancel?
When you make your reservation we take a 25% deposit.  If you cancel more than 24 hours in advance of your reservation start date, you will receive all of your 25% deposit back minus a $10 processing fee.  If you cancel within 24 hours of your reservation start date, you will receive no refund on the 25% deposit.

See you soon,

The friendly staff at Latitude 45 Bicycles