Head Mechanic/Assistant Service Manager

Reports to: Service Manager

FLSA Status:  Full-Time Non-Exempt

Job Description:

The primary responsibilities and areas of impact of this position include, but are not limited to:

Driving Store Performance

  • Perform the majority of the most complicated bicycle repairs including but not limited to: wheel builds, overhauls, shock and fork rebuilds, as well as brake bleeds.

  • Keep repair times to a minimum while maintaining high quality standards.

  • When Service Manager is off, demonstrate and motivate service staff to both exceed customer expectations and inspire customers in all cycling related areas.

  • When Service Manager is off, manage the service staff by motivating them to keep repair times to a minimum while maintaining high quality standards as set forth in annual service department goals.

  • Promote Latitude 45’s mission, values and standards.

Managing Service Operations

  • When the Service Manager is off, create and monitor daily repair/build schedule. 

  • Perform repairs and new bike builds on a daily basis.

  • When the Service Manager is off, maintain quality control of all repairs and new bike builds.

  • Assist the Service Manager in maintaining parts inventory for the service department including ordering and physical counts.

  • Perform fitness equipment repair and delivery when needed.

  • Opening and closing the store, including register counts, security and tasking staff on open/close procedures where needed. 

Job Requirements:

  • Minimum 2 years experience in professional bicycle repair.

  • Must be passionate about cycling and excited to inspire our customers and staff about this passion.

  • Exceptional interpersonal and relationship building skills, coupled with strong written and verbal communication skills.

  • High school diploma or equivalent

  • Ability to manage, inspire and respectfully lead a team.

  • Excellent organizational and time management skills.

  • Self-motivated and a continual learner, especially with respect to bicycle and fitness repair.

  • Knowledge of computers and technology. Experience with Lightspeed POS a plus.

  • Ability to be mobile and stand for extended periods of time.

  • Ability to lift 50 lbs while utilizing appropriate equipment and safety techniques.

  • Ability to lift 100 lbs while utilizing appropriate safety techniques preferred, but not mandatory (fitness installations).

This position profile is a representation of what is required for an employee to succeed. As the company needs change, position expectations may change. It is expected that all employees complete any reasonable request that may not be listed in their job description. Employees who feel a request is unreasonable should contact the owner.

Job Compensation:

  • Full-time, year round, hourly position (35-45 hours per week) 

  • Health insurance stipend toward company program that includes dental

  • Paid vacation

  • Profit sharing

  • Paid commuting plan

  • Generous employee purchase program

To apply, please email resume and cover letter to christian@latitude45.com