Job Title: Service Manager
Reports to: Owner
FLSA Status: Full-Time Non-Exempt
The primary responsibilities and areas of impact of this position include, but are not limited to:
Driving Store Performance
Demonstrate and motivate service staff to both exceed customer expectations and inspire customers in all cycling related areas.
Set annual strategic goals for the performance of the service department pertaining to bicycle assembly/repairs and manage the attainment of these goals on a daily basis.
Motivate staff to keep repair times to a minimum while maintaining high quality standards.
Promote Latitude 45’s mission, values and standards.
Managing Service Operations
Create and monitor daily repair/build schedule.
Perform repairs and new bike builds daily.
Maintain quality control of all repairs and new bike builds.
Maintain parts inventory for the service department including ordering and physical counts.
Oversee organization and general maintenance of the service department.
Manage fitness equipment repair and delivery when needed.
Instruct general bicycle repair and maintenance clinics as requested.
Opening and closing the store, including register counts, security and tasking staff on open/close procedures where needed.
Establish mechanical certification system and train staff members to both obtain certification levels and to recertify on a yearly basis. This would include service writing.
Continually coach and encourage service staff to engage and create a positive atmosphere for Latitude 45’s customers and employees and to improve customer service, maintenance techniques and selling skills.
Assist with the warranty process performed by the warranty manager when needed.
Minimum 5 years experience in professional bicycle repair.
Must be passionate about cycling and excited to inspire our customers and staff about this sport.
Exceptional interpersonal and relationship building skills, coupled with strong written and verbal communication skills.
High School Diploma or the equivalent. College preferred.
Ability to manage, inspire, and respectfully lead a team.
Excellent organizational and time management skills.
Self-motivated and a continual learner, especially with respect to bicycle and fitness repair.
Knowledge of computers and technology. Experience with Lightspeed POS a plus.
Ability to be mobile and stand for extended periods of time.
Ability to lift 50 lbs while utilizing appropriate equipment and safety techniques.
Ability to lift 100 lbs while utilizing appropriate safety techniques preferred, but not mandatory (fitness installations).
This position profile is a representation of what is required for an employee to succeed. As the company’s needs change, position expectations may change. It is expected that all employees complete any reasonable request that may not be listed in their job description. Employees who feel a request is unreasonable should contact the owner.
Full-time, year round, hourly position (35-45 hours per week)
Health insurance stipend toward company program that includes dental
Paid commuting plan
Generous employee purchase program
To apply, please email resume and cover letter to firstname.lastname@example.org